All products sold have a standard warranty from date of shipment and invoice. Products which are within the warranty period and are determined by MicroMod Automation to be covered under ourwarranty terms and conditions will be repaired or replaced, at MicroMod’s discretion, at no charge. Warranty coverage does not include freight, or labor to dismantle or reinstall equipment. Extended warranty periods are available for a scaled fee. For the standard warranty schedule and extended warranty coverage information, see our Warranty Policy.
For products which are outside the warranty period or which present problems that are not covered by our standard warranty terms and conditions, the following applies:
For most products, flat rate repair fee will be quoted. If the returned product cannot be repaired, or the repair cost exceeds the flat fee, MicroMod may elect to provide a factory reconditioned unit in its place. If the product cannot be repaired, and MicroMod does not have a factory reconditioned unit available, a price for a new replacement unit will be quoted.
MicroMod does not accept returns of software.
If you wish to return your instrument for repair or warranty service.
If you do not receive a Return Authorization number or acknowledgement of receipt within 2 working days, please contact Customer Service.
Or follow the steps below: