585-321-9200

sales@micromod.com
 

SUPPORT

We’ve Got You Covered.

No matter what industry you’re in, or what type of system you’re running, we’re here to help. Here you can find a wide range of information and resources to select, specify, set up, troubleshoot and get technical and field service support for your control system. Click on one of the menu items to the left to:

  • Learn how to install, configure, use and troubleshoot your MicroMod products
  • See product specs and details for MicroMod controllers, HMI products, field equipment, and pre-engineered application solutions
  • Find out how our Field Service Professionals can help you at your site
  • Read about our Factory Service program, product returns, and download an RMA form
  • View course descriptions and schedules for product and application training at our facility or yours
  • Get demo databases and the latest support software files
  • Find a trained MicroMod product integrator near you

Can’t find what you need? Contact us:

By phone: (585) 321-9200 / toll free 1-800-480-1975
By fax: (585) 321-9291
By email: support@micromod.com

Return Authorization Form:

On-Site Training

MicroMod offers hands-on, customized technical training in your facility for engineers, operators and maintenance personnel. We know that standard training courses don’t always fit the bill. So, we bring the knowledge to your location. Our instructors can tailor the discussions, presentations and labs to your specific application. Your technicians can learn in there own environment using information relevant to their own process, often enabling them to apply the knowledge more quickly.

On-Site Training Services include:

  • Controller & software configuration courses
  • Installation-specific maintenance & operations training
  • Site-specific training documentation
  • Application training & seminars
  • Loop tuning instruction

Boiler MACT / GACT Compliance

Working with our network of service providers, we can help you meet the EPA’s Maximum Achievable Control Technology (MACT) and Generally Available Control Technology (GACT) standards for Industrial and Commercial/Institutional Boilers. We work with your Boiler Operations team and Boiler/Burner vendors to determine the actions necessary to comply with this directive from a controls standpoint.

MACT/GACT Compliance Services:

  • Inspect Air to Fuel Ration Contol system and ensure functionality & calibration
  • Measure CO ppm and O2%, before and after
  • Tune the boiler, set new combustion curves and verify results
  • Maintain on- an doff-site records of compliance, corrective actions and recommendations

MACT/GACT Compliance Brochure (131 KB)

MICROMOD DOCUMENTS

Field Service

Our network of Field Service Professionals have decades of experience in total process control – from measurement to final control element and everything in between. We can provide review of existing installations, installation & commissioning, startup, troubleshooting, ongoing preventive maintenance and on-site training.

Our understanding of process applications combined with our broad knowledge of instrumentation and control systems means quicker startups, less downtime and improved productivity for our customers. Our technicians can evaluate and solve issues not just with MicroMod products but with other manufacturers’ supply as well. Whether it’s the instrumentation or controls, the process equipment, or even the process design we will help you get your process up and running and keep it that way. That’s just who we are.

Field Services:

  • Preventive and Predictive Maintenance Programs
  • Troubleshooting, Problem Resolution & Repair
  • Commissioning & Startup
  • Legacy Product Migration / Conversion
  • System Configuration / Integration / Installation
  • Instrumentation Calibration, Loop Tuning, Testing & Validation
  • Maintenance & Operations Training

Field Service Brochure (108 KB)

MICROMOD DOCUMENTS
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