The MicroMod Hardware Support Lifecycle policy specifies the length of time support will be available from when the product is withdrawn from general availability to the time the product is no longer supported. MicroMod customers can track how long their model number and version of a particular MicroMod product will be supported and will be able to effectively plan their investment, without any breaks in support.
Limited Availability indicates that we have the capability to build a certain amount of product, and customers and representatives should contact Customer Service in Rochester to determine product availability prior to quoting a customer or placing an order. In some cases, where there is a direct, one-for-one replacement, the product may move directly from general sale to Stop Sale status.
Stop Sale status indicates that we can no longer accept orders for, or manufacture, the items listed.
End of Support indicates that MicroMod is no longer able to repair the product.
In general, controller products have a five- year repair support period after they are discontinued, depending on availability of components.
To obtain the most accurate lifecycle information for your product, view the Controller Lifecycle Table. A product is not published in the Lifecycle Table until the Limited Availability date.
MicroMod may modify this policy at any time and will communicate the modification and any exceptions via a product announcement letter or in a general policy announcement.
The MicroMod Software Support Lifecycle policy specifies the length of time support will be available for MicroMod software from when the product is withdrawn from general availability to the time the product is no longer supported. MicroMod software customers can track how long their version and release of a particular MicroMod software product will be supported and will be able to effectively plan their software investment, without any breaks in support. Most software products have a two-year support period after they are discontinued.
Discontinuance of program service for the last release in a version of a software product is an indication of MicroMod’s expectation that customers will not experience a high level of trouble due to program defects. When support is discontinued, corrections to known problems remain available, but the development team is redirected to other work, and no new, tested corrections will be generated.
To obtain the most accurate lifecycle information for your product, view the Software Lifecycle Table. A product is not published in the Lifecycle Table until the General Availability date.
MicroMod may modify this policy at any time and will communicate the modification and any exceptions via a product announcement letter or in a general policy announcement.
For selected Program versions or releases, as listed in the MicroMod Lifecycle Page, after Support has been withdrawn for such versions or releases and while Client has current ESS Software Subscription and Support coverage in effect for such Programs, MicroMod will provide support for Client’s routine, short duration installation and usage (how-to) questions. However, in such cases, MicroMod will only provide existing code patches and fixes and will not develop or provide new patches or fixes for those versions or releases.
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